MARKETING/CUSTOMER SUCCESS ASSOCIATE
COMPANY DESCRPTION: Mazi is a Kenyan e-Mobility as a Service (e-MaaS) company
that leverages clean energy to de-carbonize mobility by introducing electric motorbikes.
Our mission is to serve e-mobility operators with reliable and affordable on-demand
energy, enabled by our Mazi swapping stations.
Mazi is a company that deeply cares about the environment and is positioned to become
a leader e-mobility landscape, We are focused on delivering value to customers and
growing electric motorcycles across the continent. We deeply care about the work we
do, being majority Kenyan, your work will directly impact the lives of your friends, family,
and community.
JOB DESCRIPTION:
Are you looking for a dynamic and exciting role in an early-stage startup? Do you have a
passion for clean energy and the drive to make a difference in the world? Look no
further! Mazi Mobility seeks a highly motivated and organized Marketing/Customer
Success Associate to join our team.
In this role, you will be responsible for:
● Building and maintaining relationships with current and potential customers.
● Communicating with customers to understand their needs and pain points, and
providing solutions.
● Assisting with the development and implementation of marketing strategies.
● Collaborating with other teams to ensure projects are completed on time and
within budget.
● Providing daily reports to management.
● Monitoring and analyzing customer data to identify areas for improvement.
● Managing and training customer service team members.
QUALIFICATIONS:
● 1-2 years of experience in a customer service-related jobs.
● Strong communication and interpersonal skills.
● Ability to work well under pressure and be highly adaptable.
● Passion for clean energy and making a positive impact on the world.
● Fluency in English and Kiswahili is a requirement.
● Design skills in Canva, Adobe or any related software.
CORE VALUES:
● UBUNTU– We are cells in a body, different in our jobs, united in our mission. We
work hand in hand together, we are going far and we’ll go together.
● ENTREPRENEURIAL– We serve entrepreneurs, we are adaptable, we think simple, we
can do more with less, and we predict change.
● PRISTINE PRODUCTS – We care about quality, it’s in our blood, we hold ourselves to
high standards, and we design for the future.
● INTEGRTY AND ACCEPTANCE – Speak your truth, disagree respectfully, and stand
your ground, if things don’t go your way accept it and move on.
● ADVENTUROUS AMBITION – We lead in what we do and we enjoy doing it. We
understand the challenges ahead and still take calculated risks. We try new
things. We dare into the future.
● RUTHLESS EXECUTION– We go beyond what is needed, we pursue excellence in all
of our business, and we are constantly looking for ways to improve.
● COMPETENT COMMUNICATION – We discuss clearly and have a written culture. We
document our work and ensure that there is no room for ambiguity or
misinterpretation. We listen more than we speak.
This is an opportunity to join a fast-paced and innovative startup, where you will have the
chance to make a real difference in the world while also challenging yourself and
growing your skills. If you are excited about the opportunity to work in an early-stage
startup and have a passion for clean energy, we would love to hear from you! Twende
Kazi na Mazi.