OPERATIONS LEAD

COMPANY DESCRIPTION:
Mazi is one of the leading e-mobility players in Africa. Our mission is to power Africans into an electrified
future, and we want to achieve it with you. We’re building proprietary hardware solutions for battery
swapping and are looking for an experienced First of A Kind Operations Lead to co-develop and
execute our Battery as a Service business at scale.
We deeply care about our work and hope you can significantly contribute to our mission. If this sounds
like you, read on.

JOB DESCRIPTION:
To successfully fill this role, your key responsibility will lie in managing our Battery as a Service
business, i.e., strategic deployment of swapping stations, location mapping, asset management, and
back office handling to ensure an efficient and responsive service model. Essentially, you build the
playbook that will enable Mazi to replicate its success across multiple localities, cities, and countries.
You’ll coordinate with the R&D lead and workshop manager for a precise back office flow of activities to
guarantee uptime to customers and directly develop robust Standard Operating Procedures (SOPs) to
enforce the systems you build. You will be responsible for reporting to the CEO daily and will support
procurement in the interim.

RESPONSIBILITIES
● Manage the flow of batteries and deployment of swapping stations and bikes through Mazi’s asset management tool.
● Communicate with technicians to understand their pain points and discuss them with the R&D
● Lead to execute fast turnarounds during the workshop’s peak and stressful periods.
● Provide daily reports to the CEO on operations and recommendations on tackling the challenges faced during the day.
● Movements of bikes and other such items.
● Assist in procurement and sourcing goods, ensuring they are delivered on time and in good condition.
● Involved in other areas of the company on a need basis.
● Coordinate and oversee logistics and deliveries of batteries, goods, and other items with the
Workshop Manager.
● Develop and implement operational policies and procedures, which will are reviewed quarterly
and enforced.
● Monitor and analyze operational data to identify areas for improvement.

REQUIREMENTS:
● Strong organizational, project management skills and attention to detail are paramount for success in this job. Systems thinking and design skills are highly sought after.
● Excellent communication (written, spoken and non-verbal) and interpersonal skills paired with a
can-do attitude.
● Working well under pressure and being highly adaptable is vital for your success in this role.
● Scrappy and results-driven with a demonstrated track record of creative/out-of-the-box thinking within constraints to hit the desired outcome of an organization.
● 7-10 years of relevant experience in mid-level to upper-management operations roles at various reputable companies, specifically in delivery, logistics. Previous experience in manufacturing companies is a bonus.
● Previous project management experience with small and large teams is required in fast moving and complex environments.
● Curious and keen to learn, our customers are our bosses. We must listen to them with empathy and go above and beyond to satisfy them.
● Fluent in verbal and written English is a requirement, and Kiswahili is a bonus.
The ability to ride a motorcycle or the willingness to learn is a plus

BENEFITS – WHAT MAZI BRINGS TO THE TABLE:
● Health benefits, including mental health options.
● Significant stock options are also possible and are performance-based, with an opportunity to
grow into an executive-level position over time.
● The opportunity to build what will be one of Africa’s most prominent businesses in a highly
impactful and incredibly massive sector that will contribute to directly addressing the climate crisis
while improving the lives of hundreds of thousands of people in the process.
● Ongoing professional development and training opportunities to support your career growth andhelp you stay at the forefront of your field.
● A robust culture that focuses on teamwork, execution, and transparency with a vibrant and youngteam eager to learn and grow.

CORE VALUES:
Experience the customer – Mazi exists for its customers; by experiencing the customer, we are
committing to live in their shoes, understand their struggles and help them at every turn.
Ubuntu – A team is only as strong as its weakest link; we are a functional unit – focused and dedicated.
We are passionate people who care about making a difference and understand we must help each
other achieve our ambitious mission.
Be Direct and Accept – We celebrate our wins and don’t shy away from our mistakes. We have hard
conversations with empathy and optimize for long-term success and company longevity. Opinions are
valid, but we don’t take things personally if they don’t always align. We are quick to make decisions and
combine multiple good ideas into singular great ones.
Execution, Execution, Execution (3EX)- We are outcome-based, relentlessly pursuing our goals. We
are building a meritocracy. We go beyond most companies for our customers; we care about the what,
the why, and the how. Excellence and attention to detail are blended with adaptability and pace. We
have a bias to action.
Founding the Future –Mazians are never really satisfied. There is always a faster, better, kinder way to
do what we do. We are not scared to go first and fail. We are obsessed with the growth and
development of our products, people, and customers. We are predicting the future because we are
actively shaping it.

This is an opportunity to join a fast-paced and innovative startup where you can make a real difference
while challenging yourself and growing your skills. If you are excited about the opportunity to work in an
early-stage startup and are passionate about clean energy, we would love to hear from you! Twende
Kazi na Mazi.

FAQs
Q. “Do I need to meet all the requirements to apply?”
We encourage you to apply and give us a chance to evaluate your skills and experience – even if you
don’t meet 100% of the requirements! We are all learning on the job, and although this listing above
was carefully compiled, we are also open-minded and interested to hear about the value you can bring
to the role and Mazi.
Q. “How can I demonstrate that I have particular needs in the application process?”
For people living with disabilities, chronic illnesses, or neurodiversity, adjustments, and support can
make a decisive difference in the application process. If you need any specific accommodations (tools,
time, etc.) and feel comfortable disclosing this, please communicate this to us.
Q. “What does the interview process look like?”
The process follows the same procedure for every candidate:
● Initial CV screening, after submitting a form and a less than 1-minute video.
● A first conversation with the CEO and the other shortlisted candidates to introduce the company.
● A two-part skills test where you will be able to demonstrate your experience and competency.
● We will have you have 2-3 conversations with team members and some in-field experiences to
educate you about our business and what you will be getting yourself into.
● We emphasize transparency and the absence of surprise throughout the process.
● As this is a senior role, you will meet our Board. At the same time, we concurrently crossreference
with former colleagues/managers, providing additional insight into your needs and
wishes that we aim to factor into your personal development plan.
● The final stage will be a last discussion with the CEO to finalize your employment terms.

Job Category: Operations Lead
Job Type: Full Time, On-site
Salary Expectation: 300K. ($2000 equivalent)